Cancellation and Refund Policy

Cancellation and Refund Policy

1. Overview

At [Your Company Name], we aim to provide a smooth and hassle-free shopping experience. This Cancellation and Refund Policy outlines the conditions under which you may cancel an order, request a refund, or exchange products. By placing an order on our website, you agree to the terms outlined below.

2. Order Cancellation

2.1 Cancellation Before Shipment

• You can cancel your order before it has been shipped. To cancel your order, please contact us at [Your Email or Phone Number] with your order number.
• If the order is canceled before shipment, we will issue a full refund, including any shipping charges.

2.2 Cancellation After Shipment

• Once your order has been shipped, we are unable to cancel it. However, you can still return the item for a refund once you have received it, as per our Returns policy below.
• If you refuse delivery of the shipment, the return shipping costs may be deducted from your refund.

3. Returns

3.1 Eligibility for Returns

• You may return items within [Number of Days] from the date of delivery for a refund or exchange, provided that:
  • The item is unused, in its original condition, and in the original packaging.
  • All tags, accessories, and original packaging must be intact and included.
• Certain items may not be eligible for return due to their nature. This includes but is not limited to:
  • Perishable goods (e.g., food items, flowers).
  • Intimate or personal hygiene products (e.g., undergarments, swimwear).
  • Custom-made or personalized products.
  • Digital products or downloadable content.

3.2 Return Process

• To initiate a return, please contact our customer support team at [Your Email] with your order number and reason for the return.
• Once your return request is approved, we will provide you with the return shipping address and any further instructions.

3.3 Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product was received in a damaged or defective condition.
• We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered returns.

3.4 Non-Returnable Items

• Certain items are non-returnable, including sale items, gift cards, and final sale products. Please check the product page for specific return conditions.

4. Refunds

4.1 Refund Process

• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days].

4.2 Partial Refunds

• In some cases, only partial refunds may be granted (e.g., if the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error).
• The amount deducted will be based on the condition of the returned product.

4.3 Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account or credit card statement again. Then contact your credit card company, as it may take some time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Your Email].

5. Exchanges

• If you need to exchange an item for a different size, color, or product, please contact us at [Your Email] to request an exchange.
• Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

6. Damaged or Defective Items

• If you receive an item that is damaged, defective, or incorrect, please notify us within [Number of Days] of receiving the product. We will arrange a replacement or refund, and any return shipping costs will be covered by us.
• Please include photos of the damage or defect when contacting us to expedite the process.

7. Exceptions

• Items purchased during sales or promotional periods may be final and non-returnable, unless damaged or defective.
• Custom or personalized orders are not eligible for cancellation, return, or refund.

8. Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please contact us at:

• Email: [Your Email]
• Phone: [Your Phone Number]